Legal

Privacy Policy

Last updated: March 1, 2026

Kompense is a product of Techno Believe Solutions Ltd (Company Number 10866509), a company registered in England and Wales with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

At Kompense, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitive intelligence platform and related services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, company name, job title, and password when you create an account.
  • Profile Data: Information you add to your profile, such as a photo, phone number, or team details.
  • Payment Information: Billing address and payment method details, processed securely through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
  • Usage Data: Information about how you interact with our platform, including features used, searches performed, and reports generated.
  • Communications: Messages you send to us via email, chat, or support tickets.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our competitive intelligence platform
  • Process transactions and send related information, including confirmations and invoices
  • Send you technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Personalize and improve your experience on our platform
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may share information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our platform. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Required for the platform to function properly, including authentication and security.
  • Analytics Cookies: Help us understand how visitors interact with our platform so we can improve it.
  • Preference Cookies: Remember your settings and preferences for a better experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the platform may not function properly without cookies.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to certain exceptions.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to our processing of your personal data for certain purposes.
  • Restriction: Request that we restrict the processing of your personal data.

To exercise any of these rights, please contact us at hello@kompense.com. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements for all employees
  • Secure data centers with SOC 2 Type II compliance

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers of personal data, including Standard Contractual Clauses where required.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: